Returns and Exchanges
Refunds only for exchange and gold rings. 25% Restocking fee applicable. Shipping not Included.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must either be exchanged or a gold ring, and the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at jewelryjungle@hotmail.com. Please note that returns will need to be sent to the address found on the shipment label.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jewelryjungle@hotmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you'll send us the item back to us, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jewelryjungle@hotmail.com
Our Odyssey
At Alain Raphael, we are more than just a jewelry brand; we are a legacy of craftsmanship and elegance that began in 1976. As a family-owned business, we have dedicated ourselves to the art of jewelry-making, ensuring that every piece we create embodies our commitment to quality and exclusivity. Our journey over the past 45 years has been marked by a relentless pursuit of excellence in design and manufacturing, earning us international recognition as a leader in the jewelry industry. Our philosophy is simple: to bring your jewelry dreams to life. Each piece in our collection is crafted from scratch in our own factory, ensuring that we maintain complete control over the quality and craftsmanship. We blend traditional techniques with innovative designs, offering a range of jewelry that is both timeless and contemporary. Our expert artisans work meticulously to create pieces that are not just accessories, but symbols of elegance and sophistication. At the heart of Alain Raphael is a commitment to personalization. We believe that jewelry should be as unique as the individual wearing it, which is why we offer extensive customization options. Our clients have the freedom to tailor their chosen pieces to their exact specifications, making each Alain Raphael creation a true reflection of personal style and taste. Join us on a journey through the world of fine jewelry, where each piece tells a story of passion, precision, and artistry. Welcome to Alain Raphael - where excellence is not just a standard, but a promise.